Membership Terms & Conditions
Updated July 27th, 2022
Terms & Conditions
I hereby agree that The Self Care Sisterhood, its Directors, or anyone acting on their behalf shall not be liable, for any loss, damage, or personal injury suffered by me, whether directly or indirectly arising out of any act or omission by The Self Care Sisterhood, its Directors or Agent. I am aware of the possible health and safety risks associated with participating in physical exercise (i.e. weightlifting, yoga, movement, pilates) and consent to any reasonable exercise, which may from time to time be strenuous.
I have made The Self Care Sisterhood or anyone acting on their behalf aware of any relevant medical or health problems that I currently am, or am likely to suffer from and have obtained a clearance from a registered medical practitioner to participate in physical exercise.
I indemnify and will at all times hereafter well and sufficiently indemnify and keep fully indemnified The Self Care Sisterhood, its owners, teachers or representatives from and against all actions, suits, causes of action, proceedings, claims, costs and expenses whatsoever which may be taken or made again The Self Care Sisterhood, its owners, teacher or representatives, incurred or become payable by The Self Care Sisterhood, its owners, teacher or representatives, in connection with or arising out of any such injury, illness or mishap to me.
When attending The Self Care Sisterhood, whether in person or via LIVE streamed classes I agree:
I will faithfully follow all instructions given to me by The Self Care Sisterhood and its teachers as to when, where, and how to perform and not to perform the exercises presented to me in class.
I understand and acknowledge that I am to receive instruction in strength training (both with weights and bodyweight), pilates, yoga, boxing, mobility, dance and meditation only. The Self Care Sisterhood, its owners, teachers or employees are not liable for, nor expected to provide and advice, training or medical assistance other than in the form of exercises such as strength training, mobility, pilates, yoga and meditation.
I acknowledge sole responsibility for any personal equipment.
I consent to receive medical treatment, which may be deemed necessary in the event of injury, accident or illness.
The tuition paid by me to The Self Care Sisterhood is non-refundable. The Self Care Sisterhood may in its sole discretion grant refunds to me without prejudicing any of its rights.
If you are under the age of 18yrs, a signed consent by your legal guardian must be provided and obtained.
Membership at The Self Care Sisterhood- In order to attend a class with us you will need to sign up in advance via our Glofox app. Your membership with us has exclusive use. If a Member allows their membership to be used by another person for the purpose of obtaining admission, the person to whom we have membership contract with will forfeit all claims and rights to the membership and ceases to be a Member at The Self Care Sisterhood.
Member Benefits - Access to any timetabled classes, Access to our private Member’s Only FB group, Access to the following monthly classes & events: Regular Sisterhood Sessions. Bring a friend for free to any Saturday class.
Class Cancellation Policy- Face-to-face Classes: Class sizes are limited to 14 people. You must book your class ahead of time on the Glofox app. Class bookings close one hour before class start time.
No Show & Late Cancel Fees Casual Class Pass- This cancellation policy is in place to ensure that a member can no longer attend a class that someone else may utilise their space in the class instead. Please respect that this will be a 3 hr cancellation policy, Clients must log into their Glofox account and cancel their booking at least 3 hours prior to their class commencing to avoid a $15 late cancel / No show fee.
To cancel your class – Sign in to your Glofox dashboard or mobile app to early cancel your booking.
Membership Pauses- Holidays etc. To suspend your SCS membership, a written request must be submitted to [email protected] at least 14 days’ in advance of your requested suspension start date. The maximum suspension is 4 weeks. Once you have requested a suspension, you will be contacted via email notification to confirm your suspension. Please note: we are unable to suspend Intro Offers, backdate suspensions or suspend memberships until further notice. Suspensions can be made at any point during the billing cycle. Following the end of your requested suspension period, your weekly payments will automatically be reactivated. Please note that your membership expiry date will be extended for the length of each pause when you request a pause in writing. You will receive an email from [email protected] confirming your new date & you can see your membership expiry dates within your Glofox app profile.
In the case of needing to pause due to pregnancy, we can offer up to a 6 month pause (with the potential for other options in extenuating circumstances). Your membership contract will be extended for the duration of the pause.
Please note: we are unable to suspend Intro Offers, backdate suspensions or suspend memberships until further notice. Suspensions can be made at any point during the billing cycle. Following the end of your requested suspension period, your weekly payments will automatically be reactivated.
Membership cancellations - if I wish to terminate my membership with the Self Care Sisterhood before the agreed upon expiry date (stated below), I must pay 75% of the fees for the remainder of the membership term as an upfront cancellation fee. If 6 weeks or less remain on the membership, the full remaining membership fees must be paid. For short-term (3 month or 6 month) memberships, the full remaining membership fees must be paid as a cancellation fee. In the event of client moving away, 4 weeks notice and proof of change of address (at least one hour's drive away) must be given for membership to be terminated early.
Personal Training Terms & Conditions
- Your Personal Training sessions will be at a regular time each week, pre-arranged with your trainer. Sessions are 50-minutes long.
- If you are late for your session, your session length will be reduced accordingly. If you are more than 15 minutes late, the session may be cancelled and forfeited.
- If you are unable to attend a session, 24 hours written notice via email (to [email protected]) is required. Failure to provide this notice will result in forfeiture of the session
- Accrued sessions need to be caught up within three weeks of the original session date, or they will be forfeited. We will contact you to arrange a make-up session time as soon as possible with an available trainer (this may not be your regular trainer).
- If you need to cancel a personal training contract before your scheduled end date, the usual membership cancellation policy will apply (see above), and any accrued sessions will be forfeited.
- Personal training contracts are a minimum commitment of 3 months (12 weeks). After this, the subscription will continue as a rolling subscription and 4 weeks written notice (via email to [email protected]) is required to cancel.
Payment of Fees- The Self Care Sisterhood has contracted GoCardless to provide this direct debit service they can be contacted on www.gocardless.com. What will appear on your bank statement: ‘GOCARDLESS-SELFCARESIST’
Unsuccessful Payments- If there are insufficient funds for whatever reason at the time of the direct debit The Self Care Sisterhood will attempt to process your payment again – for two consecutive days. In the event of all attempts failing, a direct debit rejection fee of $9.90 may be charged and we reserve the right to try for this payment until successful. You will be sent an automated email notification of each unsuccessful attempt. Membership Fees will continue to be debited from the Member’s chosen account until the Member, or The Self Care Sisterhood, cancel the arrangement in line with the Cancellation of Membership clause of these Terms and Conditions. If at any time the Member’s membership fees are overdue The Sisterhood may terminate the membership or suspend booking privileges with immediate effect. To avoid additional charges or disruption to your service please contact The Self Care Sisterhood and let us know if you require alternative payment arrangement or need to alter your payment schedule.
Querying a Payment- If you have any questions around a payment or charge you can contact [email protected] We will do our best to respond within 7 days. If you are not happy with our response, you may contact your financial institution.
Staying Up-To-Date with Our Terms- It is the responsibility of the Member to inform The Self Care Sisterhood of any changes to the Member’s personal details that are relevant to the Member’s Contract. We will notify you by placing a notice in the studios, publishing on our website or social media pages or speaking to you via phone or in the studio or writing you an email.
Communication & Education from The Self Care Sisterhood - You agree to be added to our SCS email mailing list & Client Care email list- to support you & your education as a member during your membership.
Variations- We may sometimes add to or change our terms and conditions. This includes changing class times, amount of classes, teachers, opening and closing hours on public holidays, our services and facilities and membership fees. We do not reduce your membership fees because your studio is closed for renovations, a class is cancelled or for reduced schedule during public holidays.
Use of Images- From time to time our teachers may take a photo/video during class- generally to celebrate a client’s small victory. You agree to allow The Self Care Sisterhood to take a video or photo to use for promotion purposes from time to time.
SCS Member Code of Conduct - We have a zero tolerance policy on mean girl behaviour (put downs, body shaming, rudeness etc) whether in class or at any of our SCS social events. By accepting these terms, you are committing to adhering to this studio code of conduct. We reserve the right to suspend and cancel any membership/package of any person whom has violated these terms